Tracking Orders & Shipping FAQ's

Orders over $150 will require a signature upon delivery.

We apologize that changes to your order may not be possible. We will update a shipping address or cancel an order if we can, we are sorry that we are not able to add, remove, or swap items in any order. Customers are responsible for the return shipping of unwanted items. As soon as an order enters our dispatch process changes of any kind are not possible.

The first stage of our dispatch process is order fulfillment. When your order has been Fulfilled it indicates that we have printed your shipping label and packing slip, and are processing the order through the warehouse.

After fulfillment your order is Pending Pickup by the carrier. We will email you the tracking number close to the estimated pickup date. Your tracking number will show a pending status until the carrier scans the order through their nearest shipping hub.

Please do not be alarmed if USPS indicates an emergency delay while the package is in the Pending Pickup stage. USPS has changed the language on their website and it does not indicate that we have any problems at the warehouse.

Once your order ships, a tracking number will be created. Please provide an accurate email address if you would like to track your order. Creating an account, though not required, will facilitate the ability to track the package. First time orders over $150 will require a signature upon delivery.

We appreciate your patience as all of our carriers are working through increased package volume along with staffing shortages. Transit time has increased, and long delays without an updated tracking scan are normal as more transportation options like rail and air freight are utilized by our carriers; they are unable to scan packages at every stop along the way to you. We allow 14 days of transit time before a package is considered lost and eligible for replacement in the event that it has stopped scanning.

If your package is returned to our company because the address was entered incorrectly or the package was unclaimed, we will gladly reship the package. There will be a $5.50 reshipment fee.

If the package is refused by the recipient there will be a $6.00 restocking fee subtracted from the refund amount.

All packages shipped to military addresses are shipped via the US Postal Service.

International orders will ship via Passport Priority Duties and Taxes Paid and Passport Express Duties and Taxes Paid. Orders can be shipped to a PO Box. The shipping cost shown is the actual charge for shipping. The shipping cost for International orders will include all duty, taxes and brokerage fees. If you need further assistance with International Shipping rates please contact us at international@harneyteas.com. Our call center is open 9-5 EST during weekdays. Email is the best way to inquire about international shipping rates.

Processing times and shipping times for Canadian orders are longer than for domestic orders.Orders shipping to Canada are shipped via Passport Priority Duties and Taxes Paid and Passport Express Duties and Taxes Paid. Orders can ship to a PO box. If you include an email address, you will receive an email with the tracking information for your order. An estimated scheduled delivery date will appear on this email, this date is subject to change depending on circumstances out of the control of Harney & Sons. The shipping cost is based on the merchandise weight total in your shopping cart at the time your order is placed.The shipping cost for Canadian orders will include all duty, taxes and brokerage fees. If you would like to track your order please be sure to include an accurate email address. We cannot ship Next Day Air or 2nd Day Air to Canada. You can call us via our Canadian toll-free number888-745-9354. You may also email us about your orderinternational@harneyteas.com.