Customer FAQs

You can contact us via email at customerservice@harneyteas.com. If you are writing to us about an order you have already placed, please include your order number if possible.

To contact us regarding an international order, please write to us at: international@harneyteas.com.

To order over the phone, or if you have questions or comments on any of our products or concerns
about an order you have placed, please call us at 888-427-6398.

To reach us from outside the U.S. please dial (518) 789-2100. Our tea consultants are available Monday through Friday, 9:00AM to 5:00PM (EST).

To our loyal Canadian customers! You can place your orders at www.harney.com. You can find shipping information on our shipping page. If you prefer to call us to order, please use our Canadian toll free number: 1-888-745-9354. We are here from 9-5 EST Monday-Friday.

Yes! To place an order or make an inquiry by fax, send us a fax at 800-832-8463. If placing an order by fax, please include your credit card number, contact, and order information. 

Yes, to contact us via a letter, write to us at:
Harney & Sons Fine Teas
5723 Route 22
Millerton, NY 12546

If you have an item you need to return please see our return policy or you can email us at returns@harneyteas.com or call us at (888) 427-6398.

For more detailed information, please see Returns & Exchanges.

Discounts cannot be combined. Discounts cannot be used for gift cards unless specifically marked. Coupons exclude custom gift wrap, mystery bundles, gift cards and subscriptions unless otherwise noted. Only one coupon may be applied per order. Gift with purchase offers do not apply to in-app or phone purchases.

Unfortunately we can't edit orders to apply discount codes to orders that already have been placed. 

Store credit earned through our loyalty program expires 24 months after earning.

NoFraud is a fraud prevention solution for eCommerce businesses. They screen transactions on behalf of businesses and alert them if they find a transaction is at high risk for fraud. This protects consumers against unauthorized credit card use and protects businesses against fraud chargebacks.

You received an email from NoFraud because your transaction had an irregular shopping characteristics and/or elevated risk. NoFraud wants to confirm the transaction was made by the authorized cardholder.

After you confirm the transaction there is nothing else you need to do unless you have been asked by a fraud analyst to provide additional information.

In most cases, as soon as your response is received, your order will be released for processing.

After confirming that the transaction was truly unauthorized, we recommend that you contact your credit card company/payment account and inform them that your card has been compromised. Review the latest transactions on your account to ensure there is no other fraudulent activity to report. Your financial institution will likely put a hold on all future purchases from the compromised card/account and issue a new one for future use.